The booking process
Accommodation
- Is there a booking fee?
- No.
- Do you require a deposit payment when I book?
- Yes, 30% of the total cost of the rental.
- Do we have to book a fixed number of days?
- Yes, but only in the Peak Season, which is July, August, Christmas and the New Year.
- Can you check the availability of a property for me and confirm by email?
- No, availability is checked on the Finchcocks Oast website.
- Do you have standard start/finish rental days?
- Yes, the standard start/finish rental day is a Friday, but this does not apply to short breaks.
- How do I pay the balance of my booking?
- By debit or credit card, or by bank transfer, at least 60 days before the start of the rental.
- What documentation do we need to bring with us?
- Only the Booking Confirmation.
- When will I receive my booking confirmation?
- When we have receipt of the deposit.
- Do you offer travel insurance?
- No.
- Can I book a ferry crossing when I make my booking?
- No.
- Do I get a bigger discount if I book one of the larger group rental options?
- No.
- Can I make amendments to my booking?
- You must first contact us to discuss your changes.
- Are there any ‘extra’ charges?
- No, but the cost to repair any damage, will be deducted from the deposit. Please refer to our Terms and Conditions, under ‘Losses and damages’.
- What if I have to cancel?
- Please refer to our Terms and Conditions, under ‘Booking cancellation/change of booking’.
- How do I get the keys?
- Upon arriving at Finchcocks Oast to start your rental, you will be met and shown over the property by the owner’s representative. You will be given the keys as part of this introduction.
- Who do we contact when we arrive?
- In advance of your rental of Finchcocks Oast, you will be contacted by the owener’s representative to confirm the time when you expect to arrive. The owner’s representative will be at Finchcocks Oast to meet you when you arrive.
- Can I check the inventory before I arrive?
- Yes, you can download a copy of the inventory . Or you can receive a copy by email.
- Will the property have a Fridge / Freezer / Cooker/ Dishwasher?
- Yes.
- What about phones?
- No landline is available at Finchcocks Oast, but a mobile signal booster within the property enhances the use of mobile phones.
- What about internet access?
- Broadband is provided, with wifi reception boosted by 3 signal enhancers throughout the property.
- When will I receive the driving directions to the property?
- Full directions to the property will accompany the booking confirmation.
- What time should I arrive at and depart from the property?
- You can arrive at the property to begin your rental AFTER 3:00PM. On the last day of your rental, you must vacate the property NOT LATER THAN 10:00AM.
- Is there parking at the property?
- Yes, ample.
- Is Finchcocks Oast suitable for a wheelchair user / person with restricted mobility?
- There is limited access to the ground floor only. We recommend that you should call to discuss your requirements before proceeding with a booking.
- Can I take an extra person / infant?
- Because it may add to the cost of the rental, a requirement to increase the number of people stated when the booking was made, has first to be notified to us by email.
- Can we smoke inside the property?
- No. Finchcocks Oast is strictly NON SMOKING throughout.
- How many people can the dining room accommodate?
- Allowing for the expected rearrangement of the three dining tables available, up to 42 people can dine together.
- Are pets allowed?
- No pets are allowed at Finchcocks Oast.
- Will I need to pay for the property to be cleaned?
- No. Finchcocks Oast is extensively cleaned prior to and after a rental. A housekeeper can be provided to clean during a rental. This would incur an additional cost and would be arranged separate to the booking agreement.
- Are bed linen and towels provided?
- Yes, including towels for the swimming pool.
- Will there be a TV at the property?
- Yes, there are 3 televisions, each with Sky+HD, Blu-ray DVD players and a PS3 games console (without games).
- Will I need to pay for fuel?
- No.
- Will I need to pay a security/damage deposit?
- Yes, £1,000, payable when paying the balance.
- Is the swimming pool supervised?
- No. The pool area is self-contained with toddler-proof latches securing the access gates. However, the safety of the children in the group is the responsibility of the accompanying parents or guardians.
- Is the swimming pool open all year round?
- No. The pool is open from 01 May – 31 September. However, the pool is maintained throughout the year, therefore if the weather at the time is good, this period will be increased at both ends.
- Will there be cots and highchairs at the property?
- Yes, there are three high chairs and three travel cots.
- What should I do if I have a complaint about the property?
- If there is a problem during the rental period, it will be dealt with by the owner’s representative. After the rental period, all comments may be submitted by email via the web site.
- What if we want to stay longer?
- Call +44 (0)1580 212 645 or email us to check availability.
- Do we need to clean the property before we leave?
- No, but at the end of a rental, guests are asked to dispose of all refuse, and leave all cutlery, crockery and cooking utensils clean.
- What do I do with the keys when I leave?
- As part of the introduction to Finchcocks Oast, the owner’s representative will cover the hand-back of the keys at the end of the rental.
If there is not an answer to your question opposite, please email your question to us below, and you will receive our answer within 24 hours.
